At Spirit Eyes First LLC, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If your item is defective or damaged, we are happy to exchange it for the same item. Please send us an email at garrettewald@spiriteyesfirst.com and send your item to: 409 Hilo Dr Apt D, Charlotte, NC 28206-4979.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value.
Contact Us
If you have any questions on how to return your item to us, contact us at 828-519-1382 or via email at garrettewald@spiriteyesfirst.com.